Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order ID or proof of purchase.

To start a return, you can contact us
support@colorswell.com and include the following information:
- First and Last Name
- Street Address
- City, State, Zip
- Phone
- Email
- Order Date
- Order ID
- Product Name
- Reason for Return

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For more business information. Please contact us. We will reply soon.

Email: contact@colorswell.com
Phone: 8455335009
Address: 24 Strathmore Drive, New City, 10956, New York